Customer Satisfaction

What do your customers think about your practice?

How do your employees treat them?

How do your patients feel when they walk
out of your office after a visit?

What do your customers say about
your practice to their friends?

Customer satisfaction is all about exceeding expectations. If you don’t give your customers what they want, they will find someone else who will. Your back office is the engine driving your practice. That's why operations and employee empowerment are so crucial to customer satisfaction. What happens behind the scenes is every bit as important as what's front and center.

At FourPoint, we can help you to boost performance to ensure that you exceed your customer’s expectations. Our work includes:

• Wait time analysis & recommendations
• Establishing patient expectations
• New patient manuals
• Referring physician manuals
• Satisfaction and retention surveys
• Focus groups
• Dealing with difficult patients
• Making the Most of First Impressions workshops
• Patient appreciation programs
• Patient mentoring programs
• Patient seminars

For more information contact us at:

Phone: 434-770-0644
Email:  susan@fourpointconsulting.com